ADA Assistance

BookCon is a fully accessible event. We are dedicated to continually improving our efforts to ensure full access and we encourage all feedback and suggestions in order to improve your experience.

The following explains all accommodations provided this year. For any accessibility-related questions, please email us at medicalbadge.thebookcon@reedexpo.com. We will do our very best to help you have an epic experience.

ADA Credentials

Reedpop provides ADA Stickers to individuals who may have mobility, physical, vision, hearing, cognitive, psychological, or any other type of disabilities that may not be visible. An ADA sticker identifies you to Staff, Crew, and Security and indicates that you may need additional assistance.

Please note that the ADA sticker does not provide admission, you must have a valid badge.

**ADA stickers are for the use of one individual only throughout the course of BookCon. They cannot be redistributed, resold or reallocated. Failure to comply with this will result in revocation of your badge without refund and the inability to attend future Reedpop events.**

We provide priority seating for fans with disabilities as available. All seating for panels and screenings are on a first come, first served basis and we cannot guarantee seating for everyone.

Guests needing ADA assistance should plan to arrive to a panel at least 30 minutes prior to the event so that we can best accommodate you. Keep in mind that all of our events are very popular and we will make every effort to help you access the panels that are important to you.

ADA Help Desk

There will be an ADA Help Desk located at Registration in the Javits Center. Here you can:

  • Obtain your ADA sticker.
  • Ask any questions regarding accessibility for the event and/or convention center.
  • Learn about all our accessibility services.

Please Note: You must stop at one of the ADA Help Desk to get your credential.

Sticker Policies

  • ADA stickers are valid for all days of the event.
  • Please DO NOT remove your sticker for the duration the event.
  • One companion sticker will be issued for each ADA patron; exceptions will be made for families with children.

Service Animals

Service animals are permitted throughout the venue; however, this DOES NOT include:

  • Emotional support animals
  • Therapy animals
  • Companion animals

Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be allowed into the event and provided with the appropriate credentials.

  • All service animals must remain by the handler's side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal's work or the individual's disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  • Service animals must be housebroken and should use the service animal relief area.
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
  • All animals should have legally required vaccinations.

Wheelchair Accessibility

The venue is fully navigable for people with mobility disabilities. There are accessible pathways connected throughout the venue including entrances and all other activity areas. We encourage all guests to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the ADA Help Desk. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.

Effective Communication

If you would like to request ASL Interpretation for any performance, please contact us at medicalbadge.thebookcon@reedexpo.com. Keep in mind, requests must be made no later than three weeks before the event to allow for sufficient processing time.

Requests for Closed Captioning, Braille/Large Font Print, Guided Tours and/or other forms of Effective Communication, should also be directed to medicalbadge.thebookcon@reedexpo.com.

The deadline to request ASL Interpretation and/or other forms of effective communication is one month prior to the start of the event.

Additional Services

  • ATMs & Concessions: All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please speak with a BookCon staff member.
  • First Aid: First Aid is located on Level 1 of the Javits Center towards the back between Halls C and D. Professional medical staff can help you with your medical needs at this location.
  • Special Dietary Needs: BookCon will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the event food service, please contact us at medicalbadge.thebookcon@reedexpo.com for further information.

Comments, Suggestions, Questions

The BookCon accessibility team will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make BookCon more accessible we encourage you to contact us at medicalbadge.thebookcon@reedexpo.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services please reach out to us.