ADA Assistance Program

Prior to the event opening, there will be a dedicated ADA line for access to BookCon in the morning. There will be signage directing you to that line, but please ask a BookCon Staff or Crew member if you need assistance locating it.

ReedPop provides ADA wristbands to individuals who may have mobility, physical, vision, hearing, cognitive, psychological, or any other type of disabilities that may not be visible. These wristbands must be picked up onsite only at the ADA Desk at Will Call.  An ADA wristband identifies you to Staff, Crew, and Security and indicates that you may need additional assistance.

Please note that the ADA wristband does not provide admission-- you must have a valid ticket to attend BookCon. ADA wristbands are for the use of one individual only throughout the course of BookCon 2026. ADA wristbands cannot be redistributed, resold, or reallocated. Failure to comply with this or abuse of the program will result in revocation of your ticket without refund and the inability to attend future ReedPop events. 

We provide accessible seating for fans with disabilities in our panels and community spaces as available. These include seating removed to include mobility devices, ASL-dedicated seating areas, and other needed accommodations. Please talk to our Staff onsite for details on locations inside each theater. 

All seating for panels are available first-come, first-served and we cannot guarantee seating for everyone. All guests should plan to arrive at a panel at least thirty (30) minutes prior to the event so that we can best accommodate you. Keep in mind that all our events are very popular and we will make every effort to help you access the panels that are important to you.

You are permitted to bring any small seating (such as collapsible stools) with you for use in lines or throughout the appropriate areas in the venue. We have limited chairs available upon request for all queues in our panel rooms and autographing areas. Please talk with any Crew or Staff member at a panel room to have one brought out for you.

 We provide separate ADA queues for signings in our Author Autographing and panel room areas. If you are attending a signing in an exhibitor booth, please check with that exhibitor directly for any ADA accommodations they're able to provide.

Please be advised that our guests often sign for limited amounts of time, so we ask you to arrive at least thirty (30) minutes prior to the beginning of the signing time. If an Author signing is not part of reservations and is available on a first-come, first-served basis, once the line reaches capacity, we will close the line. 

There will be an ADA desk at Will Call located in the Level 2 North Concourse. Here you can:

• Obtain your ADA wristband
• Ask any questions regarding accessibility for any BKCN events
• Learn about other accessibility services

Please note: You must stop at the ADA desk to get your ADA wristband credential.

In addition, all of our Information Booths at the show can answer questions or provide support onsite at the show. There is one located on each Show Floor and on Level 4.

• ADA wristbands are valid for all days of the event.
• Please DO NOT remove your wristband for the duration of the event.
• One companion wristband will be issued for each ADA patron; exceptions will be made for families with young children.
• If a guest wants to switch their companion, please bring the old companion wristband to the ADA Desk to be reissued.  

Service animals are permitted throughout the venue; however, this DOES NOT include:  

• Pets;
• Comfort animals; or
• Companion animals.  

 This event is expected to be busy, and potentially crowded at times. If you plan to attend with a service animal, we encourage you to consider whether your animal is comfortable and wellprepared for a stimulating environment with many people and possibly other service animals.

To ensure a safe and welcoming environment for all attendees:

• Service animals must remain under the handler’s control at all times and must be harnessed, leashed, or tethered, unless such devices interfere with the service animal’s work or the individual’s disability prevents their use. In such cases, the handler must maintain control of the animal through voice, signal, or other effective means.
• Service animals must be housebroken and should use designated relief areas, if available.
• Handlers are responsible for any damage or injury caused by their service animal.
• Animals must be vaccinated as required by law.

 PLEASE NOTE: The Javits Center does not have an onsite pet relief area, and you are asked to please utilize the park across the street from the Event. 

The Javits Center has sidewalk ramps, automatic doors at all street levels, restrooms and elevators accessible for persons with mobility disabilities. 

There is no on-site parking at the Javits Center. However, there are many parking garages in the vicinity. The average price for event day parking typically starts at around $50 a day and is subject to change depending on the venue's activity. 

Limited motorized and manually operated mobility vehicles are available for rent at the Javits Center. Please make an advance reservation by calling the Javits Center's Security & Safety Solutions team at 212.216.2196 and they will transfer you to the Concierge to place the order for you.

WARNING! All programming on stages may feature loud noises, flashing lights/strobes, and/or haze effects, and adequate signage will be posted in areas where panels with such features are possible. Those with young children or sensitivity to light and/or sound are advised to use caution. Strobing lights, amplified sounds, and large crowds are quite common at our show. Please be aware of your surroundings and consider taking "stimulation breaks" as needed. However, if you leave during a seated panel or session, we cannot guarantee your seat will be held until you return.

If you would like to request ASL Interpretation for any programming, please contact us at [email protected].

Requests for additional means of Effective Communication can be directed to [email protected] and will be evaluated on a case-by-case basis.

While we recommend making your requests as early as possible, they should be made no later than two weeks before the event to allow for sufficient processing time. 

ATMs & Concessions: All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please speak with a BookCon staff member.

First Aid: Javits Center’s First Aid location is in the Level 2 Atrium, near Coat Check

Quiet Room: If you need a break from the noise and crowds, we have a Quiet Room in 1B02. Please be courteous to others when utilizing the space. This room will be monitored by Crew and Staff.

Hearing Assistance: All panel rooms and stages on levels 4 and 5 will have listening assistance capabilities. Simply scan the QR code on the wall to listen to the audio via your phone through you own headphones or earbuds.

Scooter Charging: Designated charging area will be located on Level 2 of the Javits Center across from the escalators to Hall 1A (against the windows).

Cold Storage Availability: We have cold storage available for medications on a first-come, firstservice basis located in the Staff Office. However please be aware that space is limited. Speak with one of our Staff onsite or email [email protected] prior to the show for more information.

Accessible Bathrooms: The Javits Center has accessible restrooms located throughout the building, these locations will be marked on our Show Maps.

Medical and Sharps Disposal: Medical waste and containers are available at the First Aid office, located in Level 2 Atrium lobby and included on our show maps.

In continually working to make BookCon more accessible, we encourage you to contact us at [email protected] for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please reach out to us.

For more information on how to navigate conventions with a disability, check out this guide from our friends at Popverse.